Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") explains how swcv3, operating under license from the Philippine Amusement and Gaming Corporation (PAGCOR), collects, uses, stores, shares, and protects your personal information when you access or use our online gaming platform located at swcv3.cam (the "Platform").

swcv3 is committed to protecting your privacy and ensuring the security of your personal data in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its implementing rules and regulations, and the General Data Protection Regulation (GDPR) where applicable. This Policy applies to all Users who register, access, or interact with the swcv3 Platform, including visitors, registered players, and former account holders.

By creating an account, accessing the Platform, or providing personal information to swcv3, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Policy, you must immediately cease using the Platform and refrain from providing any personal information.

2. Data Controller Information

For purposes of the Philippine Data Privacy Act and applicable data protection laws, the data controller responsible for your personal information is:

Our Data Protection Officer (DPO) oversees compliance with data protection laws and is available to address any questions, concerns, or requests regarding your personal data. You may contact the DPO directly using the contact information provided in Section 16 of this Policy.

3. Personal Data We Collect

swcv3 collects various categories of personal information necessary to provide gaming services, comply with regulatory obligations, and enhance user experience. The types of personal data we collect include:

3.1 Identity and Contact Information

• Full legal name (first name, middle name, surname)
• Date of birth and age verification data
• Gender
• Nationality and citizenship
• Government-issued identification documents (passport number, driver's license number, UMID, postal ID)
• Residential address (street, barangay, city, province, postal code)
• Email address
• Mobile telephone number
• Photographs contained in identification documents

3.2 Account and Financial Information

• Username and encrypted password
• Account balance and transaction history
• Deposit and withdrawal records
• Payment method details (GCash number, Maya account, bank account numbers, payment card information)
• Bonus and promotional participation records
• VIP tier status and loyalty points
• Source of funds information for anti-money laundering compliance

3.3 Gaming and Behavioral Data

• Game play history and preferences
• Betting patterns and wagering amounts
• Session duration and frequency
• Favorite games and saved settings
• Responsible gaming settings (deposit limits, self-exclusion status)
• Customer support communications and chat transcripts

3.4 Technical and Device Information

• IP address and geolocation data
• Device type, model, and operating system
• Browser type and version
• Screen resolution and display settings
• Language preferences
• Cookies and similar tracking technologies (see Section 12)
• Time zone and access timestamps
• Referral source and marketing campaign data

4. How We Collect Your Data

swcv3 collects personal information through multiple methods:

4.1 Information You Provide Directly

Most personal data is collected directly from you when you register an account, verify your identity, make deposits or withdrawals, participate in promotions, contact customer support, or update your account settings. You voluntarily provide this information to access swcv3 services.

4.2 Automated Collection

Certain technical data is collected automatically when you access the Platform through cookies, web beacons, device fingerprinting, and similar technologies. This includes IP addresses, browsing behavior, and session data necessary for platform functionality and security monitoring.

4.3 Third-Party Sources

swcv3 may receive personal information from third-party service providers including payment processors (GCash, Maya, banks), identity verification services, fraud detection agencies, and regulatory authorities when required for compliance, verification, or security purposes.

4.4 Public Sources

In limited circumstances, swcv3 may supplement your data with publicly available information from social media profiles, business directories, or public records to verify identity, prevent fraud, or comply with anti-money laundering regulations.

5. Purpose and Legal Basis for Processing

Under the Philippine Data Privacy Act and GDPR, swcv3 must have a lawful basis for processing your personal data. We process personal information based on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and management	Contractual necessity
Age and identity verification	Legal obligation (PAGCOR licensing requirements)
Processing deposits and withdrawals	Contractual necessity
Anti-money laundering compliance	Legal obligation (AMLA regulations)
Fraud prevention and security monitoring	Legitimate interest
Marketing communications	Consent (opt-in) or legitimate interest
Platform improvement and analytics	Legitimate interest
Customer support services	Contractual necessity
Responsible gaming measures	Legal obligation and legitimate interest

Where processing is based on legitimate interest, swcv3 has conducted balancing assessments to ensure our interests do not override your fundamental rights and freedoms. Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6. How We Use Your Personal Data

swcv3 uses your personal information for the following purposes:

6.1 Service Provision and Account Management

• Creating and maintaining your swcv3 account
• Processing deposits, bets, and withdrawal requests
• Crediting winnings and bonuses to your account
• Maintaining accurate account balances and transaction records
• Providing customer support and responding to inquiries
• Communicating important account updates and platform notifications

6.2 Regulatory Compliance and Legal Obligations

• Verifying your identity and age in compliance with PAGCOR licensing requirements
• Conducting Know Your Customer (KYC) checks as required by law
• Complying with Anti-Money Laundering Act (AMLA) reporting obligations
• Maintaining records as required by Philippine gaming regulations
• Responding to lawful requests from regulatory authorities and law enforcement
• Enforcing responsible gaming obligations including self-exclusion management

6.3 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent activity
• Monitoring for suspicious betting patterns or account activity
• Protecting the integrity of games and preventing cheating
• Verifying the legitimacy of transactions and payment methods
• Securing your account against unauthorized access

6.4 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Personalizing game recommendations based on your preferences
• Conducting statistical analysis and reporting for business purposes
• Testing and developing new features and services
• Measuring the effectiveness of promotions and marketing campaigns

7. Data Sharing and Third Parties

swcv3 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted partners only in the following circumstances:

7.1 Payment Service Providers

We share necessary financial information with payment processors including GCash, Maya, InstaPay, PesoNet, and banking partners to facilitate deposits and withdrawals. These providers process your payment data under their own privacy policies and are bound by strict data security standards.

7.2 Identity Verification Services

We engage third-party KYC and identity verification providers to verify your identity documents and conduct age verification checks. These providers receive only the minimum personal data necessary to perform verification and are contractually bound to protect your information.

7.3 Game Software Providers

Game providers such as JILI Gaming, Evolution Gaming, and other software developers may receive anonymized or aggregated gaming data to ensure game integrity, troubleshoot technical issues, and comply with their own licensing obligations. Personal identifying information is not shared with game providers without your consent.

7.4 Regulatory and Law Enforcement Authorities

swcv3 is required to share certain information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other regulatory bodies as required by Philippine law. We may also disclose information to law enforcement agencies when legally compelled to do so.

7.5 Service Providers and Subprocessors

We engage cloud hosting providers, customer support platforms, analytics services, and cybersecurity vendors who process personal data on our behalf. All subprocessors are bound by data processing agreements that require them to maintain appropriate security measures and process data only as instructed by swcv3.

8. International Data Transfers

swcv3 primarily processes your data within the Philippines. However, some of our third-party service providers may process data in other countries. Where international transfers occur, we ensure appropriate safeguards are in place including:

• Standard Contractual Clauses approved by data protection authorities
• Transfers only to countries with adequate data protection frameworks recognized by the National Privacy Commission
• Binding Corporate Rules where applicable
• Your explicit consent for specific transfers where required

9. Data Security Measures

swcv3 implements comprehensive technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure:

9.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for stored sensitive data including financial records and identity documents
• Multi-factor authentication (MFA) for account access
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity firms
• Real-time intrusion detection and prevention systems
• Secure data centers with physical access controls and environmental monitoring
• Regular automated backups with encrypted offsite storage
• Web Application Firewall (WAF) protection against common attack vectors

9.2 Organizational Security Measures

• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Mandatory data protection training for all staff handling personal information
• Regular internal audits of data handling practices
• Data breach response plan with defined notification procedures
• Background checks for employees with access to sensitive personal data
• Non-disclosure agreements and data protection obligations for all staff

Despite our robust security measures, no internet transmission or electronic storage system is completely secure. swcv3 cannot guarantee absolute security of your data. You also have a responsibility to protect your account credentials and notify us immediately if you suspect unauthorized access.

10. Data Retention Periods

swcv3 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements:

Data Category	Retention Period	Reason
Account registration data	5 years after account closure	PAGCOR licensing requirements
KYC documents and identity data	5 years after account closure	AMLA and regulatory compliance
Financial transaction records	7 years	Philippine tax and AML regulations
Gaming and betting history	5 years	Regulatory requirements and dispute resolution
Customer support communications	3 years after last contact	Service improvement and dispute resolution
Marketing preferences	Until withdrawn or 3 years of inactivity	Consent-based processing
Technical logs and cookies	Up to 13 months	Security and analytics
Self-exclusion records	Permanently (or as required by PAGCOR)	Responsible gaming obligations

Upon expiry of the applicable retention period, swcv3 will securely delete or anonymize your personal data in accordance with our data destruction procedures.

11. Your Privacy Rights

Under the Philippine Data Privacy Act and applicable law, you have the following rights regarding your personal data:

To exercise any of your privacy rights, please submit a written request to [email protected] with sufficient information to verify your identity. We will respond to all verifiable requests within 30 days as required by the Data Privacy Act. Some rights may be limited where we have legal obligations to retain data or where fulfilling the request would prejudice the rights of others.

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph or call their hotline at (02) 8234-2228.

12. Cookies and Tracking Technologies

swcv3 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

12.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game favorites, and display configurations to enhance your experience.
• Analytics Cookies: Collect anonymized data about how you use the Platform to help us improve performance, identify popular features, and fix technical issues.
• Marketing Cookies: Track your activity to deliver relevant promotions and measure the effectiveness of marketing campaigns. These require your consent.

12.2 Managing Cookie Preferences

You can control cookie settings through your browser settings or our cookie preference center. Note that disabling certain cookies may affect Platform functionality. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please refer to your browser's help documentation for specific instructions.

13. Marketing Communications

swcv3 may send you promotional communications about bonuses, new games, special events, and platform updates. We will only send marketing communications where you have:

• Opted in during registration or subsequently through your account settings
• Not opted out of marketing communications
• Consented to receive communications through specific channels (email, SMS, push notifications)

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or adjusting your notification preferences in your account settings. Opting out of marketing communications will not affect transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.

14. Children's Privacy

swcv3 is strictly prohibited from accepting registrations from persons under 21 years of age in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under 21 years old. If you are under 21, you must not use the Platform or provide any personal information to swcv3.

15. Changes to This Policy

swcv3 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this Policy
• Notify registered users via email or in-platform notification for significant changes
• Post a prominent notice on the Platform for at least 30 days following material changes
• Where required by law, seek your explicit consent for changes that affect how we process your data

Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

16. Contact and Complaints

For any questions, concerns, or requests regarding this Privacy Policy or how swcv3 handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:

swcv3 is committed to working constructively with you and the National Privacy Commission to resolve any privacy concerns in a fair, transparent, and timely manner. We take all privacy complaints seriously and will investigate each concern thoroughly before providing a substantive response.